Terms of service

1. General Information

This website is operated by Embroidery Laser Alignment Systems. Throughout the site, the terms “we”, “us” and “our” refer to Embroidery Laser Alignment Systems. By using our site or purchasing from us, you agree to these Terms and Conditions.

2. Product Information

We strive to display product descriptions, specifications, and images as accurately as possible. However, we do not warrant that product details or other content is error-free, complete, or current. Minor cosmetic changes or improvements to product designs may occur without prior notice.

3. Orders and Payment

All prices are listed in USD. We reserve the right to refuse or cancel any order for any reason, including limitations on quantities, inaccuracies in product or pricing information, or issues identified by our payment processor.

We accept major credit cards and other secure payment methods offered through Shopify.

4. Shipping

Orders are typically processed within 3–5 business days. Shipping times may vary depending on your location. We are not responsible for delays caused by carriers or customs (if applicable).

5. Returns & Exchanges

We want you to be fully satisfied with your purchase. If you are not, you may return your item within 30 days of delivery for a refund.

  • Customers are responsible for return shipping costs.

  • Items must be returned in original, sellable condition with all components included.

  • Refunds will be processed once the returned item is received and inspected.

📦 To initiate a return, please contact us at TJOCreative@gmail.com.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 7 days of delivery. We’ll work with you to resolve the issue as quickly as possible.

6. Warranty and Liability

Our products are built with industrial-grade materials for long-lasting performance. However, misuse or modification of the product voids any warranty. Embroidery Laser Alignment Systems is not liable for damage to your equipment or garments resulting from improper use of our products.

7. Intellectual Property

All content on this website—including logos, product designs, images, and text—is the intellectual property of Embroidery Laser Alignment Systems and may not be used or reproduced without permission.

8. Privacy Policy

Please review our Privacy Policy for information on how we collect, use, and protect your personal data.

9. Changes to Terms

We reserve the right to update or modify these terms at any time. Changes will be posted to this page and take effect immediately upon publication.